Role of Tech Support Specialists

The role of computer tech support specialists are on the rise with the increasing demand on computers to enable all kinds of businesses in this time and age. Every business activity is inept without the help of computers and since computers are also vulnerable to technical glitches, there is the need of well-qualified and efficient computer tech support specialists everywhere. All established business is always on the look-out to employ tech support analysts at some point or the other.

To qualify as a tech support specialist, a degree in the respected field is sufficient. For some companies, computer proficiency and skills with experience in the related field certified by companies makes the grade. Excellent verbal and writing skills is a huge advantage to go further up the ladder. The support specialists are usually stationed at Helpdesks and Service desks providing technical support through telephonic calls and responding to emails related on technical support. The clientele can range from inviduals to big blue chip companies.

The tech support specialist cater to the needs of the users to resolve any problem which they can handle and send the call or mail across to a relevant technical team for further assistance. The clients should always be informed of what is happening and should be updated on any issue pertaining to them. Their role is to provide support to a company's web based products and services. But the work of tech support specialists is not getting down straight to technical or network support roles. Since these issues are related to the IT industry, it is as added bonus to be proficient with IT services. Normally the tech support specialists are trained to provide technical support to the company's products. As mentioned earlier, it is quite important to have a college degree to be suitable to qualify as a tech support specialist but then relevant experience in the field or good verbal and communicating skills is also sufficient.

Four new Operating Systems - Samsung

Word have been doing the rounds that Samsung has been thinking of dropping its Symbian and Windows Mobile operating systems. However, these rumors has been put down by Samsung with an iron hand and subsequently, it released a report saying that it was never in its interest to make any changes whatsoever in its strategy to support multiple open operating systems. The report was based on an official press release issued by the company on this issue.
It is noteworthy that Samsung has named its new operating system, Bada, but it is not certain how much effort and commitment they have incorporated on the new operating system. The company at present utilizes the operating systems of the Symbian, Google Android, Windows Mobile, and their new operating system Bada. From all of these, Google Android is the most previleged with permanent status in it's lineup. Samsung has also clarified, of late, of their direct involvement with Microsoft and also with the Symbian Foundation. In this way, it has calmed down the nerves of many disappointed Symbian fans.
Also, the Bada operating system is an open source operating system that shares the same advantages of the Linux OS in terms of adaptability and reliance on contributor inputs. A suspected Samsung Bada phone's images have been leaked leading to further concerns that the company will now concentrate solely on the Android and Bada. While speculations regarding the validity of this rumor are rampant, many doubted the claim as such a move is bad for any company.

How to Stop Hiding the Pointer when Typing

This Windows XP Control Panel tweak will keep the mouse pointer on your screen as you type.This post provide windows xp support tips to mouse setting.

Normally, whenever you type in Microsoft Word, Notepad, or most other software packages, Windows hides the mouse pointer. While this may clean up the screen by removing a possibly annoying arrow, some people would rather know where their mouse pointer is at all times. To disable this 'feature', do the following:

1. First, open Windows XP's Mouse Control Panel.

2. On the "Mouse Properties" multi-tabbed dialog box that follows, select the "Pointer Options" tab.

3. Uncheck "Hide pointer while typing"

4. Press "OK" to close the dialog box.

In News: iYogi Re-Defines Technical Support – BizTech2.com

Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. BizTech2.com caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.

As far as Enterprise and SME customers are concerned, which verticals are you focusing on?

Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.

What kind of support services do you provide to your customers? What is the Green PC service?

iYogi provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.

Green PC Service

With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.

Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:

- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use

What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?

We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.

Please throw some light on your proprietary iMantra technology.

iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.

Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?

iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:

- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.

- Optimised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.

- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimisation.

How do you plan to move up the value chain in the times to come?

The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.

At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.

What is your India strategy?

Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in the coming six to eight months. Our services will offer clients a one-stop solution for all their business needs.

Source : BizTech2.com

PC Help - Personalized Support

Late last night when we sitting out on the veranda, my little two year old remarked looking heavenward on how beautiful the clouds were looking and both my husband and I followed his gaze and realized that it was indeed a beautiful sight. My husband smiled and said that sometimes it pays to look at things through his eyes because he is only just beginning to enjoy the newness and joy in nature's bounty.

The point that I am seeking to drive home with this analogy is that the Personal computer is really a wonderful invention that gives us the whole world while we are seated right in our own homes. All of us who have been using the personal computer for a long while now quite forget all those new computer virgins who take tentative steps towards this technology beast that everybody feels that they just have to master.

A personal computer is on everybody's checklist and or definitely on their wish list. Be it parents' buying for their children or much older citizens realizing that the PC can be the best way to stay in touch with their kids and watch their grandchildren grow up.

Most new users who have not 'learnt' computers or studied it in school have a very tentative approach to the computer. They really could do with computer help on a regular basis. As an octogenarian aunt who is reinventing herself via the Personal Computer mentioned to me that it would be wonderful to have computer services that were tailor made for her needs. When I asked her what she meant by that she said that what she needed was help with her PC so that she did not need worry about computer virus and other such nasty things. Computer Help that worked on auto pilot, so to speak rather than having to get in touch with a computer help specialist all the time. She just wanted a computer service professional to check her system regularly and maybe teach her a new trick or two every now and then! Proactive tech support is what she wanted and given today's agile computer support companies, I am sure they have something suitable for my Aunt Sarah.

I cannot stress enough the importance of having a good trained, qualified and certified computer help company on board. When the world of computers is just opening up for a new users there can be numerous road blocks that can seriously inhibit new users; computer virus, spyware, e-mail issues to name just a few of the common but omnipresent issues. Having trained computer service persons around to help can ensure that your learning continues unabated and unhindered. As most tech support professionals work with multiple customers them on possible issues and road blocks. This will help new users identify and troubleshoot small problems on their own.

All computers regardless of brand come with help tutorials inbuilt into the system. I will admit that there are designed with care and are very easy to follow. However, for lay users who often have issues even launching their computers, this manner of computer help can be a little hard to follow. Sometimes even finding the tutorial on the computer can be a little difficult for some users!

In my opinion, if you are a lay user and have just begin to explore this wonderful world of computers, get some good tech support on board. A qualified computer repair technician will greatly enhance your learning curve and will also ensure that there no roadblocks in your wonderful journey down technology road.


Source: http://EzineArticles.com/?PC-Help---Personalized-Support&id=2417611

How Configure System Failure and Recovery Option

In this section I am going to discuss How to configure System failure and recovery option in Windows XP. You can configure the actions that Windows takes when a system error (also referred to as a bug check, system crash, fatal system error, or stop error) occurs. You can configure the following actions:

• Write an event to the System log.
• Alert administrators (if you have set up administrative alerts).
• Put system memory in a file that advanced users can use for debugging.
• Automatically restart the computer.

You must be logged on as an administrator or a member of the Administrators group to complete this procedure. If your computer is connected to a network, network policy settings may prevent you from completing this procedure

Configuring System Failure and Recovery Options
You can use the System control panel to configure system failure and recovery options. IT Professionals can also modify system failure and recovery settings on local or remote computers by modifying the values in the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl

If this information help you to troubleshoot your computer. If you are facing any problems simply visit at Technical Support Services.

How to manually optimize the memory usage

In this post you can get technical support for computer memory management. Memory is the useful unit of computer system; you can optimize your computer's memory usage to reflect your specific needs. If your computer is used as a workstation instead of as a server, you can increase performance by devoting more memory to your programs. Your programs will work faster and the system cache size will remain the default size that was included with Windows XP. Or, you can set aside more computer memory for a larger system cache if your computer is used primarily as a server, or if you use programs that require a large system cache.

Follow The Steps to Optimized Computer Memory Usage
1. Click Start, click Run, type sysdm.cpl in the Open box, and then press ENTER.
2. Click the Advanced tab, and then under Performance click Settings.
3. Click the Advanced tab, and then under Memory usage use one of the following methods:
o Click Programs if you use your computer primarily as a workstation instead of as a server. This option allocates more memory to your programs.
o Click System cache if your computer is used primarily as a server or if you use programs that use a large system cache.

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