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Showing posts with label Windows Support. Show all posts
Showing posts with label Windows Support. Show all posts

How to Stop Hiding the Pointer when Typing

| Thursday, August 20, 2009
This Windows XP Control Panel tweak will keep the mouse pointer on your screen as you type.This post provide windows xp support tips to mouse setting.

Normally, whenever you type in Microsoft Word, Notepad, or most other software packages, Windows hides the mouse pointer. While this may clean up the screen by removing a possibly annoying arrow, some people would rather know where their mouse pointer is at all times. To disable this 'feature', do the following:

1. First, open Windows XP's Mouse Control Panel.

2. On the "Mouse Properties" multi-tabbed dialog box that follows, select the "Pointer Options" tab.

3. Uncheck "Hide pointer while typing"

4. Press "OK" to close the dialog box.

How to Add a Restart Icon to the Desktop

| Monday, August 17, 2009
Add an icon to the Windows XP Desktop that, when double-clicked, restarts the computer.

If you want to restart your Windows XP machine in a hurry, are you tired of clicking the Start button, selecting "Turn off Computer", and then selecting "Restart"? Or do you not wish to memorize keyboard shortcuts that may speed up the process? Instead, the following shows how to add an icon to the Desktop that you can double-click to restart your machine. This blog provide technical support steps to create short cut icon on desktop.

1. Right-click an empty area of the Desktop and choose "New" - "Shortcut".

2. The "Create Shortcut" dialog box appears. Enter the following text EXACTLY as shown underneath "Type the location of the item":

shutdown -r -t 01

3. Click the "Next" button in the dialog box.

4. The dialog box title will change to "Select a Title for the Program". Underneath "Type a name for this shortcut", enter in a desired name such as Restart or Restart Computer or Shut It Down and Bring It Up!.

5. Click the "Next" button in the dialog box.

A new icon will appear on your desktop. Double-click it to restart your machine. But you may not like how it looks, so change it to look like the icon shown at the beginning of this tip:

1. Right-click the icon and choose "Properties".

2. The Properties dialog box appears. Click the "Shortcut" tab.

3. Click the "Change Icon" button.


4. A dialog box will alert you that the file contains no icons. Click "OK".

5. A group of icons located in the %SystemRoot%\system32\SHELL32.dll file appears. Find and click a desired icon or click the "Browse" button to choose a different icon.

6. Click "OK" on the dialog boxes to close them.

To test your new icon, first close all open files (just to be safe), then double-click it.

Troubleshooting Device Conflicts with Device Manager

| Monday, May 11, 2009
This post provides Computer support for troubleshoot device conflicts. This provide step by step troubleshooting tips to troubleshoot device conflicts with device manager.

Solution: To start Device Manager:

1.Click Start , and then click Control Panel .
2.Click Performance and Maintenance , and then click System .
3.Click the Hardware tab, and then click Device Manager .

Troubleshooting Information

?If there is a problem with a device, it is listed in the hardware tree. Also, the problem device has a symbol that indicates the type of problem:
?A black exclamation point (!) on a yellow field indicates the device is in a problem state. Note that a device that is in a problem state can be functioning.
?A problem code explaining the problem is displayed for the device.
?A red "X" indicates a disabled device. A disabled device is a device that is physically present in the computer and is consuming resources, but does not have a protected-mode driver loaded.
? A blue "i" on a white field on a device resource in Computer properties indicates that the Use automatic settings feature is not selected for the device and that the resource was manually selected. Note that this does not indicate a problem or disabled state.

?A green question mark "?" in Device Manager means that a compatible driver for this device is installed, indicating the possibility that all of the functionality may not be available. Note that this applies only to Windows Millennium Edition (Me).


NOTE : Some sound cards and video adapters do not report all of the resources that they use to Windows. This can cause Device Manager to show only one device in conflict, or no conflicts at all. This can be verified by disabling the sound card, or by using the standard VGA video driver to see if the conflict is resolved. Note that this is a known problem with S3 video adapters and 16-bit Sound Blaster sound cards, or those sound cards that are using Sound Blaster emulation for Sound Blaster compatibility.

?When you double click a specific device in Device Manager, you see a property sheet. The property sheet has a General tab.

NOTE : Some devices may have other tabs besides the General tab. Not all property sheets have the same tabs; some devices may have a Resources tab, Driver tab, and Settings tab, or some combination of these.

At the top of the property sheet, there is a description of the device. When you click the Resources tab, the window in the middle of the tab indicates which resource types are available for the selected device.

The list box at the bottom contains a Conflicting device list. This list indicates a conflict with an error code.

?Note the Use automatic settings check box. If Windows successfully detects a device, this check box is selected, and the device should function correctly. However, if the resource settings are based on Basic Configuration (where is any number from 0 to 9), it may be necessary to change the configuration by selecting a different basic configuration from the list. If the particular configuration you want for the device is not listed as a basic configuration, it may be possible to click the Change
Setting button to manually adjust the resource values.

For example, to edit the Input/Output Range setting:
1.Click the Use automatic settings check box to clear it.
2.Click Change Setting .
3.Click the appropriate I/O range for the device.

NOTE: To disable a device in Device Manager , right-click the device, and then click Disable .
If the issue continues to occur, you may need to contact the manufacturer of your computer or motherboard to inquire about how to obtain and install a BIOS update for your computer.

Stop 0x0000008E Error In Windows XP

| Tuesday, April 21, 2009
When you run Windows XP, you may receive a "Stop 0x0000008E" error message on a blue screen. This error message may appear randomly. You may receive this error message during the Windows XP Setup program or after Windows XP is installed.

Possible causes of this error may include the following:

  • Hard disk damage
  • General hardware configuration problems with the BIOS, the memory, the hard disk, or with other devices
  • Incompatible device driver
  • Incompatible software
Resolution
Method 1: Use the Windows Error Reporting tool
You can use the Windows Error Reporting tool to send the error report directly to Microsoft, and the tool reports back if a fix or a workaround is available. To use this tool, follow these steps:

1. When you are prompted to send the error report to Microsoft, click Send Error Report.
2. If a fix or a workaround is available, click More Information to obtain the fix or to obtain information about how to resolve the issue.

Method 2: Remove any hardware or any software drivers that you recently added
Unplug any new external hardware devices, and then try System Restore. Start System Restore as appropriate for your situation.

  • If Windows XP does not start

For more information about steps to take if Windows XP does not start, click the following article number to view the article in the Microsoft Knowledge Base:
How to start the System Restore tool at a command prompt in Windows XP

If Windows XP starts
1. Log on to Windows as Administrator.
2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
3. On the Welcome to System Restore page, click Restore my computer to an earlier time if it is not already selected, and then click Next.
4. On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
6. Log on to the computer as Administrator. The System Restore Restoration Complete page appears.
7. Click OK.

Method 3: Run Windows Update, and perform a Microsoft OneCare full service scan

1. To run Windows Update, visit the following Microsoft Web site:
http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
2. To perform a full service scan with Windows Live OneCare, visit the following Microsoft Web site: http://onecare.live.com/site/en-us/default.htm

If the problem is still not resolved, you can use the "Advanced users" section to try to resolve the issue.

How to Manually Uninstall Encarta 2001

| Monday, April 13, 2009
Some time you are unable to remove any program from computer, and you need to Technical support for Troubleshoot this problems. In this post i am going to to discuss how to remove Encarta 2001 from your computer.

When you attempt to uninstall Encarta 2001 by using the Add/Remove Programs tool in Control Panel, Encarta 2001 may not be completely uninstalled.

If Encarta 2001 is not completely uninstalled, use the following methods to manually delete all of the Encarta folders and registry entries.

NOTE: The Encarta Language Learning programs use many of the same folders and registry entries as Encarta 2001. Therefore, after you complete the methods in this article, you may need to reinstall the Encarta Language Learning programs.

Delete the Encarta Folders

Delete the following Encarta folders:

C:\Program Files\Common Files\Microsoft Shared\Information Retrieval
C:\Program Files\Common Files\Microsoft Shared\Reference 2001
C:\Program Files\Common Files\Microsoft Shared\Reference Titles
C:\Program Files\Microsoft Encarta
C:\Windows\Start Menu\Programs\Microsoft Encarta
All of the Encarta folders that are contained in the following folder:
C:\WINDOWS\Application Data\Microsoft
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system.

Delete the Encarta Registry Entries
Delete the following Encarta registry entries:
HKEY_CURRENT_USER\Software\Microsoft\Microsoft Reference
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Reference
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ReferenceTitles
HKEY_USERS\.DEFAULT\Software\Microsoft\Microsoft Reference

Related Topic
Install standard VGA compatible driver
Fix XP Memory Dump File Error
How to add a Windows Firewall exception
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General Computer Health Checkup Tips

Change the System/Boot Drive Letter

| Tuesday, March 17, 2009
Important This post, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 How to back up and restore the registry in Windows

1. Make a full system backup of the computer and system state.
2. Log on as an Administrator.
3. Start Regedt32.exe.
4. Go to the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices
5. Click MountedDevices.
6. On the Security menu, click Permissions.
7. Verify that Administrators have full control. Change this back when you are finished with these steps.
8. Quit Regedt32.exe, and then start Regedit.exe.
9. Locate the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices
10. Find the drive letter you want to change to (new). Look for "\DosDevices\C:".
11. Right-click \DosDevices\C:, and then click Rename.

Note You must use Regedit instead of Regedt32 to rename this registry key.
12. Rename it to an unused drive letter "\DosDevices\Z:".

This frees up drive letter C.
13. Find the drive letter you want changed. Look for "\DosDevices\D:".
14. Right-click \DosDevices\D:, and then click Rename.
15. Rename it to the appropriate (new) drive letter "\DosDevices\C:".
16. Click the value for \DosDevices\Z:, click Rename, and then name it back to "\DosDevices\D:".
17. Quit Regedit, and then start Regedt32.
18. Change the permissions back to the previous setting for Administrators (this should probably be Read Only).
19. Restart the computer.

Note: If these steps not sufficient for you contact to computer support technician to take technical support.

Fix Invalid System Disk Error

| Wednesday, March 4, 2009
You may also receive this error message when you start your computer by using a Windows Startup disk, or you may receive the following error message:

This version of Windows does not run on DOS 7.0 or earlier.

This issue can be caused by any of the following conditions:

* Your computer may be infected with a boot-sector virus such as the AntiCMOS.A virus.
* Your computer is running an anti-virus program.
* Your computer is using hard disk management software (such as Disk Manager, EZ-Drive, or DrivePro) for hard disk geometry translation. These tools provide support for large hard disks (more than 1024 cylinders) when your computer's Basic Input/Output System (BIOS) does not support large hard disks.
* Windows Setup was unable to copy the system files to the hard disk.
* Security software has disabled access to drive C.

To fix this issue use one of the following

Computer Is Infected with a Virus
Use an anti-virus program to detect and remove the virus, and then reinstall Windows. Boot-sector viruses infect computers by copying information either to the boot sector on a floppy disk or the partition table on a hard disk. During startup, the virus is loaded into memory. Once in memory, the virus typically infects any non-infected disks that your computer is connected to.

Computer Is Running Anti-Virus Software
Start your computer by using the Windows Startup disk you created during Windows Setup, and then use the sys command from the Windows Startup disk to restore the system files to the hard disk.

Some computers use built-in anti-virus software that must be disabled in the computer's BIOS. For information about how to change settings in the BIOS, view the computer's documentation or contact the manufacturer of your computer.

Computer Is Using Disk Management Software
In some cases, Windows may not properly detect that you are using disk management software and may overwrite the master boot record (MBR) information. Refer to the documentation for the disk management software you are using for information about restoring the MBR.

Also, check the Setuplog.txt file for the following statement:

FSLog: BIOS Heads=:64:, BootPart Heads=:64:
The preceding number (64 in this example) may vary from computer to computer. If these two numbers are different, replace the system files on your hard disk according to the instructions in the following "Reinstall the Windows System Files" section. For additional information about how to determine if your computer is using a drive overlay program

Reinstall the Windows System Files
WARNING: If you are using Disk Manager or any other disk drive overlay program on a hard disk, make sure that the overlay driver is loaded before you use the sys command on that hard disk. If the overlay driver is not loaded and you use the sys command on the hard disk, the drive may not be recognized as being partitioned by the disk drive overlay program and you could experience loss of data or an inability to boot from the drive.

Although you can use the sys command with Ontrack Disk Manager and later versions of MicroHouse EZ-Drive (or EZ-Max) after the overlay driver is loaded, earlier versions such as EZ-Drive 2.01s require that operating system files be copied to the overlay installation disk and installed by the overlay utility. In such cases, the overlay may be damaged if you use the sys command on the hard disk.

1. Start your computer by using the Windows 95 or Windows 98 Startup disk.
2. At the command prompt, type the following commands, pressing ENTER after each command:

c:
cd\windows\command
attrib c:\msdos.sys -s -h -r
copy c:\msdos.sys c:\msdos.xxx
a:
sys c:
attrib c:\msdos.sys -s -h -r
del c:\msdos.sys
copy c:\msdos.xxx c:\msdos.sys
attrib c:\msdos.sys +s +h +r
3. Remove the Windows Startup disk, and then restart the computer.

Security Software Enabled
Some third-party programs prevent (lock) access to hard disks in your computer. If this software is installed, contact the manufacturer about how to remove this software and safely restart Windows 98 Setup. For additional information about Windows Setup and troubleshooting

How to Remove Hidden Software

| Friday, January 30, 2009
This post provide computer help for how to remove hidden software from windows. Suppose you want to remove Windows Messenger, because its worthless according to you in this age of YM , G-Talks n all. How can you do it? Its not even listed in the Add Remove Program at the Control Panel.

1. Find and edit the text file at c:\windows\inf\sysoc.inf OR
* Go to Windows folder
* Find the Inf folder inside that
* Search for the sysoc.inf file
2. Search for the word hide and remove it. Do NOT remove any other text from the line.
3. Now you can go to the Add or Remove Programs in the Control Panel
4. Select Add/Remove Windows Components and there you can find your unwanted software. Go ahead and Uninstall.

How to configure registry keys to generate the memory dump file

| Wednesday, January 21, 2009
Dump files are created when an error occurs for which there is additional information that would be useful in diagnosing a problem (such as internal control blocks). Every data item written to the dump files has a timestamp associated with it to help with problem determination. Dump files are in binary format and are intended for DB2(R) customer support representatives.

This post provide computer help for how to windows use dumb file and how to create dump file.
You can configure entries under the following registry subkey to generate the memory dump file:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\crashdump The REG_DWORD entries are as follows:

Dump1Keys
Dump2Key

The Dump1Keys entry is a bit map of the modifier keys to use. The values are as follows:
#define CRASH_R_SHIFT 0x01
#define CRASH_R_CTRL 0x02
#define CRASH_R_ALT 0x04
#define CRASH_L_SHIFT 0x10
#define CRASH_L_CTRL 0x20
#define CRASH_L_ALT 0x40

The Dump2Key entry is the index into the scancode table for the keyboard layout. The following is the actual table in the driver.

const UCHAR keyToScanTbl[134] = {

0x00,0x29,0x02,0x03,0x04,0x05,0x06,0x07,0x08,0x09,

0x0A,0x0B,0x0C,0x0D,0x7D,0x0E,0x0F,0x10,0x11,0x12,

0x13,0x14,0x15,0x16,0x17,0x18,0x19,0x1A,0x1B,0x00,

0x3A,0x1E,0x1F,0x20,0x21,0x22,0x23,0x24,0x25,0x26,

0x27,0x28,0x2B,0x1C,0x2A,0x00,0x2C,0x2D,0x2E,0x2F,

0x30,0x31,0x32,0x33,0x34,0x35,0x73,0x36,0x1D,0x00,

0x38,0x39,0xB8,0x00,0x9D,0x00,0x00,0x00,0x00,0x00,

0x00,0x00,0x00,0x00,0x00,0xD2,0xD3,0x00,0x00,0xCB,

0xC7,0xCF,0x00,0xC8,0xD0,0xC9,0xD1,0x00,0x00,0xCD,

0x45,0x47,0x4B,0x4F,0x00,0xB5,0x48,0x4C,0x50,0x52,

0x37,0x49,0x4D,0x51,0x53,0x4A,0x4E,0x00,0x9C,0x00,

0x01,0x00,0x3B,0x3C,0x3D,0x3E,0x3F,0x40,0x41,0x42,

0x43,0x44,0x57,0x58,0x00,0x46,0x00,0x00,0x00,0x00,

0x00,0x7B,0x79,0x70 };